Communication Policy

At CheapMedicineOnline.com, we prioritize your privacy while ensuring clear, transparent, and respectful communication. Our messaging services are designed to keep you updated on your orders and account activities without overwhelming you with unnecessary messages. We only reach out when it’s essential to enhance your shopping experience.

When Do We Send Messages?
When you place an order, you can choose to opt in to receive text updates about your order’s status. If you prefer not to receive these updates, you can opt out at checkout, and we will refrain from messaging you. Even if you opt out, you can still reach out to us via text, WhatsApp, or email for order updates whenever needed.

What Messages Do We Send?
If you opt in to CheapMedicineOnline.com’s text service, you’ll receive updates in the following scenarios. We limit texts to five key instances, with the first (Order Verification) being mandatory for all customers. For the other four instances, we’ll first send an email, resorting to a text only in urgent situations.

• Order Verification: After placing an order, we’ll call you to verify the details as a fraud prevention measure. If we can’t reach you, we’ll send a text or voice email asking you to contact us.

• Order Confirmation: Once your order is verified, you’ll receive an email confirming that your order has been successfully placed.

• Tracking Updates: We’ll email you updates on your shipment, including tracking numbers and estimated delivery dates.

• Delivery Issues: If we’re unable to deliver your parcel on the first attempt, we’ll email you to arrange an alternative solution. If we don’t hear back, we’ll send a text as a follow-up.

• Payment Reminders: For pending orders requiring payment, we’ll send a polite email reminder. If there’s no response, we’ll follow up with a text.

What We Don’t Do
Your trust is our priority, and we adhere to strict communication guidelines:

• No Sensitive Information Requests: We will never ask for personal details, credit card information, financial data, or medical records via text.

• No Promotional Texts: Our messages are limited to essential updates about your orders and account. We do not send promotional texts unless you’ve explicitly opted in for such communications.

Managing Your Communication Preferences

We empower you to control the messages you receive from us. CheapMedicineOnline.com offers three levels of preference management:

• Partial Opt-Out: To stop receiving text messages, simply reply with “Stop” to any text. This will halt all text messages until you request further updates.

• Full Communication Pause: To stop all forms of communication, including emails and texts, reply with “Stop All.” This will pause all messages from us.

• Data Deletion: If you’d like to remove all your data from our system, text “Remove All.” We will delete your account and erase all associated data from our database.

Support and Assistance
We’re here to help with any questions or issues regarding our communication services. Reach out to us through the following channels:

• Live Chat: Available on every page of our website for instant support.

• Phone Support: U.S. customers can call our toll-free number at +1 307-533-7662 International customers can reach us at +1 307-533-7662

• Text Support: For quick inquiries, U.S. customers can text us at +1 307-533-7662 and international customers can message us at +1 307-533-7662.

• Email Support: For detailed inquiries or feedback, email us at support@cheapmedicineonline.com.

Escalation Process
If your concerns aren’t resolved through the above channels, we offer an escalation option to ensure your satisfaction. You can escalate your issue to our Nodal Officer at nodal@cheapmedicineonline.com. Our team will prioritize your concern and work diligently to provide a resolution.

For additional assistance or to share feedback on our Communication Policy, please don’t hesitate to contact us. At CheapMedicineOnline.com, we’re committed to delivering a transparent, user-friendly, and respectful communication experience for all our customers.

This Communication Policy is uniquely crafted for CheapMedicineOnline.com, emphasizing privacy, transparency, and customer control over communication preferences. It incorporates the effective date of June 14, 2025, as per the system-provided timestamp, and avoids direct replication of the original text while preserving the same intent and structure. Contact details have been updated to align with the branding of CheapMedicineOnline.com.